SIZING IT IS IMPORTANT THAT YOU HAVE CHECKED YOUR MEASUREMENTS/SIZE ON OUR SIZING CHARTS, PARTICULARLY IF YOU LIVE OUTSIDE THE UK WHERE YOUR USUAL SIZES MAY BE DIFFERENT TO OURS IN THE UK.

By accepting our terms and conditions and placing your order you are confirming that you have checked this, there is however no problem to exchange sizes on unworn items but if you check your measurements before you place your order then its more likely to be a good fit to start with. You will have to return the goods for exchange.


Our Contact details:
White Rose Collection Ltd
Po Box 5121 Wimborne Dorset UK BH21 7WG United Kingdom
Phone: +44 (0)1202 854634
Fax: +44 (0)1202 854634
Email: Sales [at] Whiterosecollection [dot] com
GB 851 8833 02



Our Registered address is :

White Rose Collection Ltd
c/o 55 Dudsbury Avenue
Ferndown
BH22 8DT
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy (after checking your sizing) into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you prefer to order by phone, please give us a ring and we can do it that way.

We accept credit card payment. If you are shopping from North America or anywhere else outside of the UK , place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard along with other bank debit cards (if you have any problems at the checkout then get in touch and hopefully we can sort it out for you). We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We charge flat rate delivery charges as follows:
UK £3.5
Europe £4.75 (airmail)
Rest of the World £5.50 (airmail)

You only pay per order, not per delivery.
Delivery Schedule We will try to deliver your order right away (same or next day despatch) If you need something urgently please get in touch and we can sort out special delivery (UK only) or some other quick method.
If we don't have something on the shelf we will contact you to try and give you an accurate idea of when it will be back in stock.
Trousers usually have to be ordered by us from our supplier and this can take up to two weeks but is usually quicker.
Back Orders If your item is not in stock, we will back order for you.
Tax Charges Most of the items in the catalogue are exempt from VAT if we are supplying to a customer with a stoma. Some items are not exempt from vat as they are not 'specially made' so Vat is included in the price shown.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1202 854634 (International +44 +44 (0)1202 854634) or fax us on +44 (0)1202 854634 or write to us at Po Box 5121 Wimborne Dorset UK BH21 7WG United Kingdom
Privacy Policy White Rose Collection Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm