Return or exchange an item
If you are not completely satisfied with your purchase or you simply change your mind, return the item to us in its original condition within 14 days and we will refund 100% of the purchase price. If you simply don't want the item you have purchased we would be grateful if you return it unused and in its original packaging where possible, with any accompanying documentation. We will then issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note: Goods will only be accepted if they are returned within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility unless your purchase is faulty, in which case we will reimburse postage costs incurred.Our returns address is White Rose Collection, Grattons Court, 74 Grattons Drive, Crawley, Sussex RH10 3AG.